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I've got a problem I cannot resolve, but have a workaround that works when performed correctly by the end-user.  However, some users are not exactly great at following instructions, and swear they "did that and it didn't work..."

I want to automate my workaround to remove the user from the process.
(Or fix the original problem, but that's another post.)

Here's the problem:

At work, we have Surface Pros with Win 10 and docking stations.
The docking stations provide connectivity to two external monitors.

When users disconnect their Surface from the dock and connect to another external video display (conference room, home, etc), this (usually) totally fubars their monitors, including the Surface's built-in display.

Typical symptoms:

If Surface is plugged in to the dock, all three monitors go black. 
If you unplug the Surface from the dock, the built-in display will work.
However, being unplugged from the dock means you're not charging and can't use your k/b and mouse (as they are plugged into the dock).

Panic ensues.


However, if I power down the laptop completely, let it sit for one minute, then start it back up, everything comes back up fine.

Most users can handle those 3 steps fine... but some users have a hard time understanding the difference between "Shut Down" & "Restart." 

A Restart DOES NOT WORK.  The displays are still fubar'd.  Therefore, they need to power down the Surface Pro, and wait. (I make them wait 1 minute, to scare them into waiting at least 30 seconds  😉)

I have them powering down the Surface by holding the power button down for 10 seconds.
(These users seem to get tangled up if they need to do anything more complicated than press a button, so forget clicking and typing...)

https://support.microsoft.com/en-us/help/4036280/surface-force-a-shut-down-and-restart-your-surface#SurfaceStudio

However, I got a group of users that forgets how long 10 seconds is, and they end up putting the Surface to sleep, hibernating it or just restarting it... none of these actions resolve the problem. 
It needs an actual SHUT DOWN, not a power cycle (restart).

When the problem still exists after they think they've "fixed it", they scream bloody murder and swear they "did that already."

I would like to put a shortcut on their desktop to SHUT DOWN their Surface, wait 1 minute and then start up.

Is that possible?
If it's not, do you have any ideas on what I could try?
I'm looking to make it a "click this icon and go get coffee" type of workaround.

*Crossing fingers, eyes and toes with hope...* 


~spammyster

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Donato

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Reply with quote  #2 
A couple thoughts come to mind. Is there an event ID in the event viewer? iirc a shutdown clears the memory but a restart doesn't. That could be why only the shutdown works.
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Quote:
Originally Posted by Donato
A couple thoughts come to mind. Is there an event ID in the event viewer?


Derf!  I totally never thought to check!
I will check the logs of the next victim to see what's up.  But see note ♪♫ below:

♪♫ I'm not so goog at "interpreting logs"... I do look at them fairly often, but more often than not, I just degrade into a catatonic state... eyes glazed over, mouth half open, a string of drool slowly wending its way down into a small puddle around the c,v and f keys. 

All kidding aside, I will look at the logs.


Quote:
iirc a shutdown clears the memory but a restart doesn't. That could be why only the shutdown works.


I'm going to reply to this part tomorrow for 2 reasons:

1. Every time I navigated away from "this" tab, the tab reloaded when I chose it again, wiping out all of my writing THREE @#$%ING TIMES!!!!!!!!! ARGH!!!!!!!

Some damn Firefox add-on has probably run amuck.

2.  I thought the same thing you did, and after researching the diff between restart and shutdown, I learned we're off the mark.  It's the opposite, when "fast startup" is enabled. (Power settings)

@#$ck this.  Now I have MORE questions, because I wonder what's going on when I do a '10 second power button hold', versus a regular "Shut Down" from the power menu. 


I'll add more to point number 2 tomorrow, when my hands un-cramp.  [wink]

Thanks for making me think, again. <sigh>


~spamulary

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Donato

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Reply with quote  #4 
There is no doubt that Firefox addons can cause some problems.  However, I don't see where it connects to your post. I searched the reboot vs shutdown question & I saw what you saw. Let's see what the event viewer says.
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Quote:
Originally Posted by Donato
There is no doubt that Firefox addons can cause some problems.  However, I don't see where it connects to your post.


I replied "partially."
I intended to reply fully. but got snagged by my tab reloading every time I navigated away.  After losing my nearly completed reply TWICE, I decided to just post what I recovered and re-write the rest of my reply the next day, because I was tired of typing.

IOW... I was not giving your original reply "short shrift" because I'm an ass (although I can be ass...[wink]).  Rather, I was posting a brief reply because of my tech difficulties.  
(...this all makes sense in my head...hahahaha.)


Quote:
Originally Posted by Donato
I searched the reboot vs shutdown question & I saw what you saw. Let's see what the event viewer says.


Cool that you looked into it.

I also found a way to (clear the video cache?)...

Keyboard connected:
simultaneously press Windows logo key +Ctrl+Shift+B

Tablet mode:
simultaneously press the volume-up and volume-down buttons three times in quick succession (within two seconds)

I've asked a few users to not power down themselves, but let me know instead, when it happens again.  Hopefully we'll catch it.

~spammy


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Reply with quote  #6 
Quote:
I also found a way to (clear the video cache?)...
Keyboard connected:
simultaneously press Windows logo key +Ctrl+Shift+B


Video cache? 4 keys at the same time? How did you find that combination? Does it solve the problem so you don't have to shutdown?
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Reply with quote  #7 
Quote:
Originally Posted by Donato


Video cache? 4 keys at the same time? How did you find that combination?


I found it on MS' site for troubleshooting Surface startup problems.
It's #2 on this page:

https://support.microsoft.com/en-us/help/4023539

I tend to dig fairly deep into something when I'm itching to figure it out.

Or worse, when someone else has a question I don't know the answer to, I will try to find the answer
(for them). 

The Minasi Forums v1.0 was fertile ground for me... I spent a lot of time trying to learn the answer to others' questions, and by degrees, I learned so much, myself. (I still know nuttin', tho)

I still remember CJ_Berlin trying to explain to me what "0.0.0.0" meant.  Now I know.  It means "my cat stepped on my numpad."  

Quote:
Does it solve the problem so you don't have to shutdown?


I don't know yet.
I had one victim, Chris, take his Surface to a conference room and project to an external display, then re-attach to his dock.  It worked fine, and I was bummed 😉

Once I get one to screw up, I'm going to try the 4 keys and see what happens.


~spammut     

 






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Donato

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Reply with quote  #8 
Quote:
Once I get one to screw up, I'm going to try the 4 keys and see what happens.


Ok, I'll wait for the answer.
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Reply with quote  #9 
Fix 1
Right click on desktop
New shortcut
shutdown.exe /f /s /t 10

Change icon to something appropriate.
Then when it screws up, double click icon and go for coffee.

Fix 2
Use Surface Pro as frisbee
Replace with proper grown up laptop that doesn't have some dumb assssssssssssed issues with a docking station that "is HAL" for a surfrace pro and costs an extra 50%



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Donato

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Reply with quote  #10 
Fix 2 is a real fix.  Fix 1 is a work around but saves thousands.
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Reply with quote  #11 
Quote:
Originally Posted by wobble_wobble
Fix 1
Right click on desktop
New shortcut
shutdown.exe /f /s /t 10

Change icon to something appropriate.
Then when it screws up, double click icon and go for coffee.

Fix 2
Use Surface Pro as frisbee
Replace with proper grown up laptop that doesn't have some dumb assssssssssssed issues with a docking station that "is HAL" for a surfrace pro and costs an extra 50%




Holy cow!  I got sick (nasty cold... a cough so bad I gave myself a headache every time I coughed @#!$) so I was flopped on my back for a few days.   It was really cool to see you replied!!  Woooooohoooooooo!!!

On Thursday, I figured out another* common denominator with the troubled devices:
There is at least one HP monitor hooked to their dock.  (Specifically, an HP 24ea 23.8-inch)
(I can't believe I missed that... I feel like such a blonde.)

*The other commonalities are: they have just docked their surface, after having un-docked it, taken it elsewhere, and (most likely) used it to project to another screen [conference room, etc].)

Currently, my config works.  I've got two brand new ViewSonics and they work fine.
However, I've got an SNDB (Sharp Nails, Draws Blood) in the Marketing dept. with two of these HP monitors and I'm going to swap mine with hers -- It's either that or shoot myself the next time I see her laying in wait for me (our hallways form a corner and I can't get to the lunchroom without "running the gauntlet").
 
I'll try your Fix #1 on my own device, hopefully this week.

Fix #2.... Bwhahahahahahahahaha!!!!!!!!!!
You WAIT!! I'm going to write another post about a Lenovo I was given to fix, just yesterday....talk about a Frisbee!!!! 

FTR - I agree with you wholeheartedly.

Wanna hear something scary?  My boss (wait for this) goes to the nearest Microsoft Store, about 20 mins away and BUYS THEM IN BULK.   He springs for a Type Cover (keyboard) and the dock.  All told, the hit is about US$1,500 per unit!!  For no Ethernet port, only 1 USB port, 256GB drive and 8GB RAM.  <sigh>

~spammy



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