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timwiser

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Reply with quote  #1 
Hi all,

Do we have any Windows Installer dons in the house?  I'm really needing some assistance & advice on what the hell is happening here. Here is the log file spat out from running the installer for a popular RMM tool (ok, it's Labtech 10.5).  The agent just doesn't install.  I've got a support case opened with Labtech themselves but in the meantime I am trying to get to the bottom of this myself.

From what I can make out, the installer is checking for .NET and finding no probs (this is on a Surface 3 running Windows 10 and with .NET 3.5 added as a feature) and doing some registration of the packagew GUID and then just stopping.

I'm stumped!  Help!


[112C:0C7C][2016-01-13T11:16:53]i001: Burn v3.10.0.1717, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Air-IT\Scripts\labtech agent latest january 2016.exe
[112C:0C7C][2016-01-13T11:16:53]i009: Command Line: '-burn.unelevated BurnPipe.{E5E052D3-6D5C-4FF5-9C48-398BF751BDF1} {7E2DA6F7-3FB8-48E8-97FD-B99CEE30B485} 7636 /log tim3.txt'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'WixBundleLog' to value 'C:\Air-IT\Scripts\tim3.txt'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Air-IT\Scripts\labtech agent latest january 2016.exe'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Air-IT\Scripts\'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'WixBundleName' to value 'LabTech® Software Remote Agent'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'WixBundleManufacturer' to value 'LabTech® Software, LLC'
[112C:1084][2016-01-13T11:16:53]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[112C:1084][2016-01-13T11:16:53]i000: Setting version variable 'WixBundleFileVersion' to value '10.5.226.0'
[112C:0C7C][2016-01-13T11:16:53]i100: Detect begin, 2 packages
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx3064Version' to value '3.0.30729.4926'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx20Version' to value '2.0.50727.4927'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx4x64FullVersion' to value '4.6.01038'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx3564Version' to value '3.5.30729.4926'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx35Version' to value '3.5.30729.4926'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx4FullVersion' to value '4.6.01038'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx30Version' to value '3.0.30729.4926'
[112C:0C7C][2016-01-13T11:16:53]i000: Setting string variable 'Netfx2064Version' to value '2.0.50727.4927'
[112C:0C7C][2016-01-13T11:16:53]i052: Condition 'Netfx4FullVersion OR Netfx4x64FullVersion OR Netfx20Version OR Netfx2064Version OR Netfx30Version OR Netfx3064Version OR Netfx35Version OR Netfx3564Version' evaluates to true.
[112C:0C7C][2016-01-13T11:16:53]i101: Detected package: Netfx35Web, state: Present, cached: None
[112C:0C7C][2016-01-13T11:16:53]i101: Detected package: RemoteAgentInstaller, state: Present, cached: Complete
[112C:0C7C][2016-01-13T11:16:53]i199: Detect complete, result: 0x0
[112C:0C7C][2016-01-13T11:16:53]i200: Plan begin, 2 packages, action: Install
[112C:0C7C][2016-01-13T11:16:53]i052: Condition 'NOT (Netfx4FullVersion OR Netfx4x64FullVersion OR Netfx20Version OR Netfx2064Version OR Netfx30Version OR Netfx3064Version OR Netfx35Version OR Netfx3564Version)' evaluates to false.
[112C:0C7C][2016-01-13T11:16:53]w321: Skipping dependency registration on package with no dependency providers: Netfx35Web
[112C:0C7C][2016-01-13T11:16:53]i201: Planned package: Netfx35Web, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[112C:0C7C][2016-01-13T11:16:53]i201: Planned package: RemoteAgentInstaller, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[112C:0C7C][2016-01-13T11:16:53]i299: Plan complete, result: 0x0
[112C:0C7C][2016-01-13T11:16:53]i300: Apply begin
[1DD4:12F0][2016-01-13T11:16:53]i360: Creating a system restore point.
[1DD4:12F0][2016-01-13T11:16:53]i362: System restore disabled, system restore point not created.
[1DD4:12F0][2016-01-13T11:16:53]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3426921d-9ad5-4237-9145-f15dee7e3004}, options: 0x4, disable resume: No
[1DD4:12F0][2016-01-13T11:16:53]i320: Registering bundle dependency provider: {3426921d-9ad5-4237-9145-f15dee7e3004}, version: 10.5.226.0
[1DD4:12F0][2016-01-13T11:16:53]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3426921d-9ad5-4237-9145-f15dee7e3004}, resume: Active, restart initiated: No, disable resume: No
[1DD4:12F0][2016-01-13T11:16:53]i323: Registering package dependency provider: {3F460D4C-D217-46B4-80B6-B5ED50BD7CF5}, version: 10.5.226, package: RemoteAgentInstaller
[1DD4:12F0][2016-01-13T11:16:53]i325: Registering dependency: {3426921d-9ad5-4237-9145-f15dee7e3004} on package provider: {3F460D4C-D217-46B4-80B6-B5ED50BD7CF5}, package: RemoteAgentInstaller
[1DD4:12F0][2016-01-13T11:16:53]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3426921d-9ad5-4237-9145-f15dee7e3004}, resume: ARP, restart: None, disable resume: No
[1DD4:12F0][2016-01-13T11:16:53]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3426921d-9ad5-4237-9145-f15dee7e3004}, resume: ARP, restart initiated: No, disable resume: No
[112C:0C7C][2016-01-13T11:16:53]i399: Apply complete, result: 0x0, restart: None, ba requested restart:  No
[112C:0C7C][2016-01-13T11:16:53]i500: Shutting down, exit code: 0x0
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx2064Version = 2.0.50727.4927
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx20Version = 2.0.50727.4927
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx3064Version = 3.0.30729.4926
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx30Version = 3.0.30729.4926
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx3564Version = 3.5.30729.4926
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx35Version = 3.5.30729.4926
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx4FullVersion = 4.6.01038
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: Netfx4x64FullVersion = 4.6.01038
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleAction = 4
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleElevated = 1
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleFileVersion = 10.5.226.0
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleInstalled = 0
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleLog = C:\Air-IT\Scripts\tim3.txt
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleManufacturer = LabTech® Software, LLC
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleName = LabTech® Software Remote Agent
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleOriginalSource = C:\Air-IT\Scripts\labtech agent latest january 2016.exe
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleOriginalSourceFolder = C:\Air-IT\Scripts\
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleProviderKey = {3426921d-9ad5-4237-9145-f15dee7e3004}
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleTag =
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixBundleVersion = 10.5.226.0
[112C:0C7C][2016-01-13T11:16:53]i410: Variable: WixStdBALanguageId = 1033
[112C:0C7C][2016-01-13T11:16:53]i007: Exit code: 0x0, restarting: No
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jsclmedave

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Reply with quote  #2 
Tim,

Forgive me if I'm suggesting the obvious but, have you tried your install commands via the cmd line to ensure that it works there without the installer?



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Tim Bolton @jsclmedave
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timwiser

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Reply with quote  #3 
I have the option of an MSI and an EXE for the installer.  The EXE spits out this log file, the MSI installs fine.
Both on the command line, as per:

agent.exe /log tim.txt
]
or

msiexec ./I agent.msi /passive
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