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cspanburgh

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Reply with quote  #1 
One thing we found out this year is that Microsoft is utilizing Azure storage as a means to power many new features in CRM 2016 on line, rather than use the storage space of the CRM online Org.   The new cost will be spread out in the licensing but in the back ground Azure storage is allowing for more functionality on may sections of the app.


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Curt Spanburgh
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Mark

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Reply with quote  #2 
Interesting, given that Azure doesn't seem to be working out to be an extremely inexpensive solution.
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cspanburgh

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In addition to that the Azure Learning machine is also part of the CRM 2016 online offering.

The Power of Machine Learning

Azure Machine learning will let organizations identify patterns over time from issues that crop up, speeding time to resolution and improving performance.

It will let agents leverage social channels to track and analyze relevant sentiment through Microsoft Social Engagement.

Agents will be able to engage directly with customers on Facebook, Twitter and other social media, and they will be able to convert issues brought up in social channels into cases.

The Azure Machine Learning and Text Analytics capabilities initially will be available to customers using Microsoft's CRM Online service, Microsoft Dynamics' Patterson told CRM Buyer. Customers must provide their Microsoft Azure subscription information, and establish a connection with the service through a configuration utility from Microsoft.


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MichaelB

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Reply with quote  #4 
In regard to Azure cost: it doesn't need to be inexpensive. It needs to be comparable, or just slightly cheaper, than the alternatives. Especially as more and more customers see Azure credits bundled "for no additional cost" into their Enterprise Agreement, this is driving higher adoption than might otherwise occur. Exactly as Microsoft intends.

Also be aware that if you want cheap storage - and you can use it in this format - use Office 365. Storage is quite inexpensive for that solution.

Conflating the two topics -- it is not in Microsoft's best interest (or the best interest of their shareholders) to make it less expensive for you to run Exchange or SQL Server in Azure than it is to purchase their SaaS solutions in that space (i.e., Exchange Online/Office 365 and SQL Azure).

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Michael B.
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