In addition to that the Azure Learning machine is also part of the CRM 2016 online offering.
The Power of Machine Learning
Azure Machine learning will let organizations identify patterns over time from issues that crop up, speeding time to resolution and improving performance.
It will let agents leverage social channels to track and analyze relevant sentiment through Microsoft Social Engagement.
Agents will be able to engage directly with customers on Facebook, Twitter and other social media, and they will be able to convert issues brought up in social channels into cases.
The Azure Machine Learning and Text Analytics capabilities initially will be available to customers using Microsoft's CRM Online service, Microsoft Dynamics' Patterson told CRM Buyer. Customers must provide their Microsoft Azure subscription information, and establish a connection with the service through a configuration utility from Microsoft.