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pct

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Reply with quote  #1 
I am wondering if there is a setting on exchange server 2003 (yes, my customer is still using that) which could prevent the native iOS mail app to download e-mail attachements.
Exchange server version is 2003 (on SBS2003), client: native iOS 9.2 mail app.
One of several iOS users experiences the problem that he gets an error when trying to open mail attachments on their iOS devices (size or type of attachement does not matter).
Error message is something like "cannot open attachement" and occurs mainly in mails that have previously been opened with Outlook.
Any ideas?

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Wes

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Reply with quote  #2 
Does this happen to the same account if configured on another ios device?  How about another account on this problem device?  Does it persist if the account is removed completely and readded?
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Reply with quote  #3 
Quote:
Originally Posted by Wes
Does this happen to the same account if configured on another ios device?


Yes, it does - I checked that.

Quote:
How about another account on this problem device? 


Actually this user has two iOS devices (iPhone and iPad) and the problem occurs on both devices

Quote:
Does it persist if the account is removed completely and readded?


Yes, that was the first thing I tried

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martinmcd

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Reply with quote  #4 
I'm not sure about SBS, but Exchange 2003 does have a setting for attachments in the "Exchange ActiveSync Mailbox Policies" on the "Sync Settings" tab of the policy's properties. 
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Wes

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Reply with quote  #5 
My 2nd question was if the problem occurs with a different account when added to the first device. But it sounds like you have an account issue and not a device one. Could try adding the account to an android or windows phone to test - or configure outlook 2013/2016 via activesync. Like Martin said, could be a policy issue for this one user...
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pct

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Reply with quote  #6 
Thanks! With an Android everything works perfectly, really strange...
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jsclmedave

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Reply with quote  #7 
They did not sync their Account &/or iDevice or iApp to the iCloud by chance?  Have seen some craziness with Exchange Calendars and Appointments when that has happened with iPhones...
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Reply with quote  #8 
Thanks, I did not think about iCloud sync at all: I will check that as soon as I get the chance!
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pct

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Reply with quote  #9 
No iCloud sync active, but now I found out that there is a second user affected. Both cannot load and open most attachments. The ones that can be loaded seem to be only in new emails which weren't previously opened in Outlook. Does that make sense?
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martinmcd

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Reply with quote  #10 
If you look at the message on the iPhone and scroll all the way to the bottom, does it say anything about downloading the full message? 
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pct

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Reply with quote  #11 
No, it does not. Another strange thing: with a iOS 8.x device everything works perfectly fine.
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Mark Minasi

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Reply with quote  #12 
On a related topic, be careful running the iOS email client AND Outlook/OWA on the same iPad.  I had all kinds of sync problems.  Update a contact, create a contact and it disappears.
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jsclmedave

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Reply with quote  #13 
Also NEVER sync to the iCloud if you are using a work Exchange environment.  You will suddenly have multiple duplicated calendars that you cannot get rid of.  Your appointment reminders "may" work depending on which dupe calendar your reminder is located.

Also making any changes to a meeting could grant you ownership of that meeting but you cannot actually make any changes but the original owner is locked out.

Some companies have gotten rid of Apple devices from using their inner Exchange since it was causing so many issues.

Very messy!!

There are a lot of articles about this from Tony Redmond -- @12Knocksinna

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Gedge29

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Reply with quote  #14 
Did you ever find a fix for this?  We are experiencing the same issue on multiple phones with multiple users.  I'm stumped as to a fix.  It all started when the 9.2 update came out and does not happen on older versions.
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pct

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Reply with quote  #15 
Quote:
Originally Posted by Gedge29
Did you ever find a fix for this?



No, unfortunately we did not find a solution but we did not look very much further into that issue since an Exchange migration to 2013 is already scheduled.
What is your Exchange version?

Quote:
We are experiencing the same issue on multiple phones with multiple users.  I'm stumped as to a fix.  It all started when the 9.2 update came out and does not happen on older versions.


Excactly the same here, older versions of iOS were OK

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