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fabricioh

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Greetings,

I'm in an Education environment with Windows 2012 R2; GPO's are put in place for many items within our domain (gpo's were created probably a few years ago). I've been at this site for about 3 months now; I have full access to DC, PS, etc.

How can I check/troubleshoot the printing issue that a staff is experiencing; print jobs are sent to the printer but print out.

Action taken:
Check the trays (fine)
Remove/insert CAT5 (fine)
Power cycle the printer (that usually works, but it didn't)

Can someone guide where/what to look for, help!

Thank you!
-fh

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fabricioh

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it turns out it was a driver issue, after the printer was serviced. The firmware changed for some reason. Updated the PS with the right driver, done!
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Infradeploy

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Reply with quote  #3 
Glad you got it sorted
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