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Al Puzzuoli

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Hi,

Just wondering whether anyone can shed some light on exactly what is going on with this  error, and whether there are any solutions actually known to work with 100% certainty? It happened to me a few weeks ago and has now also happened to several of my users. There are threads all over the internet acknowledging the problem, but I haven’t found any sure fire causes, not to mention fixes. What I think I know so far:

  • The Dropbox client software seems to be linked to it. Uninstalling it often fixes the issue, except when it doesn’t. So far though, every time I’ve seen this issue, the Dropbox client was initially installed.
  • I’ve seen it linked  to various antivirus packages, Avast, Norton and Semantec, and some threads suggest removing these.
  • Booting into Safe mode, then booting back into normal mode can sometimes fix the issue.
  • Sfc /scannow can also sometimes fix the issue. Neither of these worked for me when I had the problem.
  • Installing the November update temporarily resolved the issue for one user, but then the issue came back after a few days.
  • This thread is a good example of the confusion people are experiencing when it comes to this issue: http://bit.ly/1PC2xLU

The bottom line right now is when a user comes to me with this problem, , I’m not confident that any of the solutions listed above will work. I’m very open to any thoughts or suggestions anyone might offer.

Thanks,

Al Puzzuoli

Information Technologist

Michigan State University,

Resource Center for Persons with Disabilities,  120 Bessey Hall East Lansing, MI  48824-1033

517-884-1915

http://www.rcpd.msu.edu

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Wes

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Reply with quote  #2 
Hi Al, this is a really annoying one. We were going through the same wild goose chase and none of the typical resolutions did anything for us. Finally I came across a post on Reddit that tipped me off to it being an applocker issue. Turns out the "fix" was to load rsat on a win10 box and open the applocker gpo from there. That magically "win10-ifies" the applocker settings and makes the start/cortana issues go away. If you use applocker, give it a shot... Hope that helps!
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Mark Minasi

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Reply with quote  #3 
IIRC there's a bit of a pain in the ass about many GPOs in Win 10 as something's not quite right about getting the ADMX files over to Sysvol or the like.  You've probably noticed the two error messages when you try to open gpedit.  
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Wes

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Reply with quote  #4 
That one is a naming issue. They altered the name of winstoreui.admx and the corresponding language file. I forget the exact new name, but once you copy over the win10 policy definitions you can go in and delete the old winstoreui files and rename the new windowsstore files to winstoreui and that will get rid of the squawk.
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Al Puzzuoli

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Reply with quote  #5 
So at this point, I'm about ready to adopt the position that I won't deploy any more  Windows 10 Workstations until we have a confirmed cause and fix for this problem. The more I research it, the more confused I get, and I can't guarantee  the stability of my user's machines. I have a user who is experiencing this right now. We were on holiday break, and I was sort of hoping the problem would magically go away via updates, etc; but tomorrow, I need to deal with it. Alas, the only solution I know for sure to resolve his problem once and for all is to downgrade him back to 8.1 ...
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Mark

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Reply with quote  #6 
10 is an unfinished OS. Folks with special needs are probably better served by 8.1 for the moment IMHO.
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Al Puzzuoli

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Reply with quote  #7 
Quote:
Originally Posted by Mark
10 is an unfinished OS. Folks with special needs are probably better served by 8.1 for the moment IMHO.
I agree. This is a battle I initially lost, but will be revisiting now. However, there are really no special needs involved in the cases I mention here. These are users who are not running any assistive technologies. Their only real need is a reliable start menu, and it seems 10 can't even provide that yet.

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Al Puzzuoli

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Reply with quote  #8 
So turns out that at least in the instance of this issue I was working on today, the fix was to remove the Dropbox client. that hasn't worked for me on other days. Who knows ...
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nick

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Reply with quote  #9 
I was just reading about this on our internal databases.   Certainly any time we have had the issue, it was always Dropbox.
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Mark Minasi

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Reply with quote  #10 
Al -- By the way, you asked about how vision-impaired people could get registered.  I asked the Websitetoolkit folks and their only answer at the time (not a bad one, but not perfect) is that they can just drop me a line and I can apparently "invite" them.  Gets past the bot issue basically.  Hope that helps.  Thanks!


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Al Puzzuoli

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Reply with quote  #11 
Quote:
Originally Posted by Mark Minasi
Al -- By the way, you asked about how vision-impaired people could get registered.  I asked the Websitetoolkit folks and their only answer at the time (not a bad one, but not perfect) is that they can just drop me a line and I can apparently "invite" them.  Gets past the bot issue basically.  Hope that helps.  Thanks!



Hi Mark,
Thanks for looking into this. Sounds like you've done all you can do and I appreciate the effort; but answers like this are so discouraging because they show that this company really didn't think things through, or just doesn't care. If I'm trying to sign up for a forum, and I can't get registered, how am I supposed to drop the forum moderator a line? Usually, you can't even contact the moderator until you have an account. I was able to reach you via Twitter, but  that won't be the case in every situation. The other thing to consider is we're not just talking about people with visual issues. People with Dyslexia or other reading disabilities  will also be unable to register. So they're effectively barring  millions of people from accessing their forums, all because they haven't implemented alternatives to a visual CAPTCHA. Anyway, feel free to pass my comments onto them.
For now though, SoapboxMode = off. Sorry for the rant. [wink]
I'd be happy to discuss this further if you like, but if we do so, perhaps we should take it to another thread?
--Al

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Phil-n-JaxFL

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Reply with quote  #12 
I have four Win10 boxes at home. One did this on Saturday, Jan. 2, 2016. I've tried all the fixes stated here:

http://www.urtech.ca/2015/05/solved-windows-10-start-menu-and-modern-apps-do-not-function/

and here:

http://www.urtech.ca/2015/05/solved-windows-10-start-menu-and-modern-apps-do-not-function/

The only one I have not tried is the "build a new profile". 

I'm kind of shocked that Microsoft has not spoke on this subject yet.

By the way, I've removed and added A/V and do not use Drop Box, so it was not either of those...nothing, so far, has worked...hate to rebuild the profile!



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Al Puzzuoli

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Reply with quote  #13 
Hi Phil,
When this happened to me the first time, I ultimately had to resort to rebuilding the profile. That solved the issue for a few days, and then it happened again. Thankfully, that was about the time the 10.0.10586 update was released, and when I updated to that version, the problem went away again and has yet to reappear. Apparently, installing the update resets something in the profile. However, 10586 doesn't resolve the issue altogether, because the user I was working with this morning was already running 10586 when the issue began.
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JuliusPIV

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Reply with quote  #14 
I can confirm that in our enterprise environment, joining a Windows 10 new machine to the domain breaks the Start Menu, Cortana and possibly a few other things like Windows Store and other built-in apps.
We have not been able to hone-in on the root cause, but we're confident its a GPO problem.
A few of us spent a but of time trying to fix and new profiles don't work as the machine has already been tainted/tattooed by GPO.  The only confirmed fixes we know of are:
  1. Reset - less than ideal.
  2. Upgrading to a higher TH - this happened by chance really fixing the last known instance of this problem.
We're now instructing our techs in the field to pre-create the device in AD in our Win10 OU to ensure they don't get any of the pre-Windows 10 GPO's applied.
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Wes

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Reply with quote  #15 
Hi Julius, please see my post above.  Most likely you are using Applocker and the steps I noted should get you back in business.
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