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Creacon

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My daughter has a problem with her streaming.  She has AT&T Uverse internet with TV Streaming.  The problem is that when watching TV, if anyone logs on to her WIFI network, the TV stops sporadically, and the internet service drops.  To me this sounds like a bandwidth/buffering problem.

I've seen lots of ads for network signal extenders, but I don't think those would help, since they sound like simply signal strength amplifiers.

I also thought that upgrading her internet speed might create more bandwidth, and are looking into this, but I don't believe the few megs more that the ISP provides will help - I've had her run the typical speed tests, which show the subscribed speed, but don't know how much more would be necessary to solve the problem.

After some research, I've found a Netgear device called ORBI, which is kind of expensive, and I can't figure out from their website whether it's just another signal strength amplifier.

Can anyone tell me if this device would solve that bandwidth problem, and/or if there're any other devices that would do the job, hopefully less expensive?

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donoli

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Reply with quote  #2 
A quick google search showed that the first thing to do is a reset, if you haven't done that already.  Don't buy anything else yet. 


Resolving basic DVR receiver issues:
  • Restart the receiver. Try this first, since it will resolve many common issues.
  • Hold down the power button for 10 seconds then press again to restart. This process takes about 5 to 8 minutes.
  • Unplug your gateway for 5 seconds to restart multiple receivers.


Secondly, it seems that AT&T may have installed McAfee which could cause problems too.  Try to temporarily disable it if you can't or don't want to uninstall it.  Not that it has much to do with your problem but try to find the 2 hour Showtime special, on McAfee.  Don't watch it in front of young children.  That's how sleazy he is.
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KingAlPal

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Reply with quote  #3 
I have a vague memory that turning off QoS on the router once fixed a similar problem for me. (Yep - turning it OFF! Makes no sense.)
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Creacon

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I just found out that they're getting ONLY 3mb/sec internet service (I was told that to successfuly stream TV and use the internet concurrently requires a minimum of 56mb/sec.  Is that true??), and apparently wonderful AT&T has no upgrade for that area. Its an oceanfront community of multi (and I mean multi) million dollar homes and Ma Bell can only provide 3mb/sec service? Go figure!

Anyway, I passed both answers on to them, but with that slow service I don't expect any significant results.

Thanks for your help, I appreciate it.

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donoli

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Reply with quote  #5 
Please post the answer if & when you get an answer.
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Mafervus

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Reply with quote  #6 
Quote:
Originally Posted by Creacon
I just found out that they're getting ONLY 3mb/sec internet service (I was told that to successfuly stream TV and use the internet concurrently requires a minimum of 56mb/sec.  Is that true??), and apparently wonderful AT&T has no upgrade for that area. Its an oceanfront community of multi (and I mean multi) million dollar homes and Ma Bell can only provide 3mb/sec service? Go figure!

Anyway, I passed both answers on to them, but with that slow service I don't expect any significant results.

Thanks for your help, I appreciate it.


What device are they using for wifi?

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jsclmedave

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Reply with quote  #7 
Just throwing this out there,,,  

We can run 3 XBOX's all of us playing The Division without issue.

Two of us playing The Division while Loki is watching Netflix on his Surface Pro4 no issues.

Loki turns on his Kindle Tablet and everything comes to a crawl and starts to drop...  We have to reboot the router to get WiFi working again.

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wobble_wobble

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Reply with quote  #8 
Quote:
Originally Posted by jsclmedave
Just throwing this out there,,,  

We can run 3 XBOX's all of us playing The Division without issue.

Two of us playing The Division while Loki is watching Netflix on his Surface Pro4 no issues.

Loki turns on his Kindle Tablet and everything comes to a crawl and starts to drop...  We have to reboot the router to get WiFi working again.


Reading bad....gaming good...

How odd.
What if he tries the kindle app on the surface?

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Jon_AK

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Reply with quote  #9 
Not sure if you have corrected your issue but I discovered that if my WiFi router was too close to the TV set that it would interfere the same as you're describing.  I do not have AT&T but have 300mb service, (not that the speed has anything to do with the interference) I discovered that the wireless router needed to be at least 10' away from the TV/box set.  Once I moved it, all of those problems went away.
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donoli

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Reply with quote  #10 
It can't be on the floor either.
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Creacon

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Reply with quote  #11 
"...  if my WiFi router was too close to the TV set"  Thanks for the input, but the router is at the other end of a fairly long house.

" We have to reboot the router to get WiFi working again."  I suggested that to my son-in-law, but they haven't been back to the beach house since I suggested it.  They're going to try it.

"What device are they using for wifi?"  They've recently replaced the router, but they couldn't tell me what make/model.  We'll all be meeting there during Thanksgiving weekend, so I'll look into it personally.

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jsclmedave

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Reply with quote  #12 
Quote:
Originally Posted by wobble_wobble
Reading bad....gaming good... How odd. What if he tries the kindle app on the surface?


Surface Pro 4 with Netflix, SLING, Hulu works fine and causes no issues.

He turns on that Kindle Tablet BW is crushed...

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