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LGLDSR

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Reply with quote  #1 

I've an end user whose email from three senders in the company is not showing up in her Inbox.

If however she does a search for it by sender, it is then visible in the Inbox. This is only happening to email sent by these three senders. All other email comes through fine.

Emails from these three people are not showing up in Office 365 online either.

Running a Repair on his local Office 365 did not resolve the issue. The only thing I can think of at this point is to rename the .OST file and let it rebuild but I don't know how much impact that will have given that it's not showing online either.

No filters in place, not being nailed by McAfee.

Any thoughts?

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donoli

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Reply with quote  #2 
There are a lot of results on Google for various sender name display problems but all of them seem to be global not just for 3 senders.  Also, can you clarify something?  The first sentence in your post says "in HER inbox" but then you said "running a repair on HIS local......"
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LGLDSR

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Reply with quote  #3 
Thanks. The correct gender is Female, that was a typo on my part. Going in nineteen directions here.

This is as mentioned only happening to three internal end users sending her email. A couple of hours ago I was talking to a peer who was at the helm of deploying Office 365 for Business to >50K users and he's seen this behavior as well. Given that the end users from the same company may be on servers scattered all over the planet he felt it necessary for MS to get involved and they rectified the problem. 

I was hoping to have to avoid involving MS. But if I do it'll get me into Heaven because I will have then done my time in Hell.
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donoli

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Reply with quote  #4 
Quote:
he felt it necessary for MS to get involved and they rectified the problem.


Did he say how they rectified the problem or was it classified as top secret?
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lady_mcse

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Reply with quote  #5 
This is what I would've done for older versions of Outlook, not sure if they are still relevant for the current version of O365 ...

Step 1 - In that search window, add the "folder" column to the view, so you can see in your results where those emails actually live.  There actually IS a top secret hidden folder above the Inbox. I'm looking at an Outlook 2013 install connected to an O365 subscription, and in this version of Outlook, that root level folder is still there.  Above "inbox" I see the word "outlook," and when I click that, I'm shown the "Outlook Today" page.  (Don't know if that's what it's still called, but it's a summary page displaying email, calendar, tasks, all in one.  That's most likely where your emails are stashed, because you literally can't see what's in that folder without search.

Step 2 - Check out email rules.  Make sure there's nothing in there for this one sender, like "move messages from sender XYZ to folder ____"

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LGLDSR

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Reply with quote  #6 
Quote:
Originally Posted by donoli


Did he say how they rectified the problem or was it classified as top secret?

He was travelling while we were talking and had to bolt just as we were getting to that. Will be speaking to him later today and will post what he says.
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LGLDSR

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Reply with quote  #7 
Quote:
Originally Posted by lady_mcse
This is what I would've done for older versions of Outlook, not sure if they are still relevant for the current version of O365 ...

Step 1 - In that search window, add the "folder" column to the view, so you can see in your results where those emails actually live.  There actually IS a top secret hidden folder above the Inbox. I'm looking at an Outlook 2013 install connected to an O365 subscription, and in this version of Outlook, that root level folder is still there.  Above "inbox" I see the word "outlook," and when I click that, I'm shown the "Outlook Today" page.  (Don't know if that's what it's still called, but it's a summary page displaying email, calendar, tasks, all in one.  That's most likely where your emails are stashed, because you literally can't see what's in that folder without search.

Step 2 - Check out email rules.  Make sure there's nothing in there for this one sender, like "move messages from sender XYZ to folder ____"


Thanks. Above 'Inbox' the only thing I am seeing is my account name and clicking on that will allow me to view folder permissions, properties, etc.

There are no filters or rules in place.

This is very baffling. I read where one person as a temporary fix created a rule to place email from user XYZ into the Inbox and that has worked. The core cause has not yet been identified.


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wobble_wobble

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Reply with quote  #8 
Can you see all mail in OWA?
If so it's possible that the user enabled selective sync on their Outlook Client?

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jsclmedave

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Reply with quote  #9 
Are there any servers in the middle that may not be aware of those accounts?   If you add there names to the local contacts does that help at all?

Strange...

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LGLDSR

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Reply with quote  #10 
Quote:
Originally Posted by wobble_wobble
Can you see all mail in OWA? If so it's possible that the user enabled selective sync on their Outlook Client?

Thanks. All email is there and no selective syncing.
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LGLDSR

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Reply with quote  #11 
Quote:
Originally Posted by jsclmedave
Are there any servers in the middle that may not be aware of those accounts?   If you add there names to the local contacts does that help at all?

Strange...

There shouldn't be. That said, MS has for all I know this one account on a Server in Singapore. Not sure, going to have to get on the phone with them. Ugh....
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