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Lane

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Reply with quote  #1 
Hello All,

I am glad to see the forum is back on line!

This post is more of a vent than anything else I suppose. I consult for multiple small companies and firms. One of my duties is to rotate out old machines with new ones. With the advent of Office 2013 one must associate an email address in order to activate. Who's brainchild was this? I started using a generic email address in the beginning and now when I log in to my Microsoft Account, I have 20 copies of MS Office 2013 with a key but no way to associate that key with a computer.  And if that is not bad enough, if the user needs to repair that installation for whatever reason, Office wants the original email address associated with that installation. WTF? How would they know what email account is associated with that installation? This has become one big PITA. Am I missing something? How are others doing this? Is there a work-around? 

Thanks for any info you can provide.

Lane
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wobble_wobble

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Reply with quote  #2 
Lane

Welcome back.

Generic email per customer, documented with the site
(You have site docs don't you)





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Lane

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Reply with quote  #3 
Hey Joe,

Good to 'see' you! Apparently I don't have site docs or at least I don't know what you are referring to. As for creating a generic email, yes, I can do that; however, unless the user knows what that email address is, they can run into trouble in the future if they need to reactivate. Obviously I will document the email address and password and include that when I install the machines but what about a salesman in the field who does not have access to the document or what if the user loses the documentation? (That never happens...) What I find odd is that we are not talking about personal pictures or music, we are talking about productivity software. It seems a little over board to tie office software to someones email address in a business environment. At any rate, I will do as you suggested and create a generic email for each customer.  As always, thanks for your response.

Cheers!

Lane
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wobble_wobble

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Reply with quote  #4 
We had similar issues.
We tended to use softwate@customername.ie or whatever, with a password per customer per service.

The password generation was based on set formula.
Initial 4 to 8 characters customer name, unique to customer
Few alphanumeric oddities again unique to customer.
Then default additions for services.
So a password could be
FreDs_=6□AD
FreDs_=6□print
FreDs_=6□veeam

Etc
This way you needed the intro but after that all engineers knew the password and if a customer wanted an admin password they could have it for the necessary.
If an engineer left, it was easy enough to make a change to secure a site.
Someone hacking the supported sites needed a password per site.

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Mike Kemp

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I too struggle with this.

There is a problem with the suggestion.  We have created accounts to register office for our clients but if you don't login to it for a couple of years, MS delete the accounts.  We have so far been unable to get codes back so we/clients are having to re-buy office.
Personally, I believe this is all to do with Office 365 and the massive push of it and the massive push out of SME support companies. 

It's all a waste of time and it annoys my staff more than you can possibly imagine.  It sometimes take 2 hours to get Office on a machine.

Just my 10 penneth.
MK
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