Mark Minasi's Tech Forum
Register Calendar Latest Topics
 
 
 


Reply
  Author   Comment  
Sledge

Avatar / Picture

Still Checking the Forum Out
Registered:
Posts: 8
Reply with quote  #1 
Hi there
I have a problem - have had for as long as I can remember - I can't install anything through Microsoft Store - I've spent good money on programs that I can't use, because I keep getting Error codes.
The most common is:
Code: 0x80070005

I purchase an app/program - click on 'install', it downloads a few MB generally, then exits with this error code.
I've done lots of googling on the subject - and there are many different suggestions:
Reset the Microsoft Store, Check if all required Directories/Folders exist etc etc etc 
Even the official Microsoft Technet Article.
Nothing has worked until now - I'm getting awfully frustrated - it's getting so I can't buy or load anything from the Microsoft Store, which in itself wouldn't be such a drama, if it were possible to download what I want elsewhere.

If anyone has any helpful suggestions I'd be SOOOOOO grateful.
The error code seems to be incredibly vague and not at all helpful.

Thanks in advance for any help
CHeers
Sledge


0
wobble_wobble

Avatar / Picture

Associate Troublemaker Apprentice
Registered:
Posts: 883
Reply with quote  #2 
Have you tried contacting support for the MS Store?

I've not had much luck getting apps from it so I gave up.
But I have gotten refunds - https://support.microsoft.com/en-gb/help/28808/microsoft-store-contact-support


__________________
Have you tried turning it off and walking away? The next person can fix it!

New to the forum? Read this
0
donoli

Senior Member
Registered:
Posts: 598
Reply with quote  #3 
https://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/cant-install-apps-from-store-error-0x80070005/1da61861-26ee-41b4-ada9-8ac516b0107a?auth=1

Google your errors
0
Sledge

Avatar / Picture

Still Checking the Forum Out
Registered:
Posts: 8
Reply with quote  #4 



Quote:
I've done lots of googling on the subject - and there are many different suggestions:
Reset the Microsoft Store, Check if all required Directories/Folders exist etc etc etc 
Even the official Microsoft Technet Article.
Nothing has worked until now - I'm getting awfully frustrated 


As I said - I have googled lots - and I've yet to find something that works.

I even tried just logging on as Administrator, which is the closest to a clean boot I can get without removing everything from startup, the same result, slightly different error message:
Code: 0x80073CF9
And yes, I've checked if the required folders are in place, they are.
None of the things listed in the article you linked helped, in fact most if not all I'd already tried before.  It IS incredibly frustrating.
I even tried setting all permissions for the Packages folder to 'Everyone' which I feel is a little dangerous - but to no avail.

It seems not even Microsoft are really sure why it doesn't work for some.
As stated earlier - you buy an app, choose 'Install', it downloads a few MB - then quits with the above mentioned error code.  
Every time you reattempt, it loads a few MB more - but I can't keep doing that for a program with several GB of data.  I'd be there for years.

It wouldn't be so bad if it were possible to download the programs from another source.  This way I'm kinda forced into a rut that goes nowhere.


0
donoli

Senior Member
Registered:
Posts: 598
Reply with quote  #5 
Sorry, I missed the part where you said that you googled. Was that the error on the event viewer or somewhere else? If it's not from the event viewer, see what's there.
0
Sledge

Avatar / Picture

Still Checking the Forum Out
Registered:
Posts: 8
Reply with quote  #6 

No worries Mr donoli sir!
[smile]

When I try to install an app, read: purchase, download, install - I notice 7 entries in the eventlog - all with the ID of 1001.

If you click on the Link  'Online help', you get:

 

'We are sorry, the page you requested cannot be found.

Thr URL may be misspelled or the page  you're looking for is no longer available.

 

..In all 7 cases.

 

Not incredibly helpful.

I've attached the various events

 
Attached Files
txt Windows store fail.txt (7.02 KB, 2 views)

0
donoli

Senior Member
Registered:
Posts: 598
Reply with quote  #7 
http://eventid.net/display.asp?eventid=1001&source=

Pick the source of the event ID. See what they say.
0
Sledge

Avatar / Picture

Still Checking the Forum Out
Registered:
Posts: 8
Reply with quote  #8 
Thanks man - what a brilliant site!
I'll see if it helps me identify whats going on and let you know if I get further clues.
Cheers
0
Sledge

Avatar / Picture

Still Checking the Forum Out
Registered:
Posts: 8
Reply with quote  #9 
Hmm - got excited too soon - just brought up something that wasn't relevant...  Still searching though.  There HAS to be a solution....
0
donoli

Senior Member
Registered:
Posts: 598
Reply with quote  #10 
You'll find it.
0
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.