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Jon_AK

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Reply with quote  #1 
Not sure if this should be posted in the Exchange forum so if it is, sorry.....

We have a 2016 Server AD network with AAD sync to O365 / Exchange Online.  There is one client who utilizes an alias for his email addressing and has been successfully using it now for over a year.  All of a sudden today, it stopped functioning.  Users both within the network and outside the network are unable to send email to him using his alias.  I checked his attributes using ADSI and found that both his Primary SMTP attribute as well as the alias smtp attrubute exist.  He was also prevented from launching Outlook since the folders in his account essentially were not able to be found.  I was able to correct that by deleting out the primary & secondary smtp attributes, re-creating them and then forcing a sync from the Azure sync.  He can now use Outlook to send email and receive email that is addressed to his Primary email account, just not being addressed to his alias.  That is about all I am familiar with in trying to get his alias to function again and not sure where else to start digging.  There are lots and lots of Microsoft articles of which I have read several and tried to find something that would mimick this issue.
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wobble_wobble

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Reply with quote  #2 
What version of Outlook?
Is it fully patched?
What about OWA - Office 365 supports functionality to OWA, not to Outlook!

Office 365 can do weird...a lot.



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Jon_AK

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Reply with quote  #3 
Everything in the Office suite is 2016 with latest patches/updates applied.  I worked with a MS support person last night but the phone call was disconnected for some reason and didn't hear back until email this morning.  I worked on the server afterwards based upon this MS procedure https://support.microsoft.com/en-us/help/2643629/one-or-more-objects-don-t-sync-when-the-azure-active-directory-sync-to and also this one since the first one points to an older version of the Azure powershell module https://docs.microsoft.com/en-us/powershell/module/Azuread/?view=azureadps-2.0  Then again, the second one doesn't take into account the latest version of AAD and so the powershell cmdlets do not exist as listed and it becomes a second guessing sort of thing.  Not exactly what I want to be doing at 10pm at night when a MS procedure becomes a shot in the dark on your domain controller.  The problem is the AAD sync is not working with this client. 
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wobble_wobble

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Reply with quote  #4 
Have you tried OWA yet?

In Azure AD Connect/ sync there is a MetaVerse Search.
What attributes are list there for the user as sync'd info?

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Jon_AK

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Reply with quote  #5 
there was no proxyaddress attribute although the mail attribute which listed the primary email address was there.  I finally got a session with MS and the version of AAD I had installed was 2 or 3 versions behind so we installed the latest release and that corrected the entire problem.

I have only poked around in the metaverse area just to see what was there.  Is it possible to add attributes directly from there?
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wobble_wobble

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Reply with quote  #6 
Quote:
Originally Posted by Jon_AK

I have only poked around in the metaverse area just to see what was there.  Is it possible to add attributes directly from there?


No and don't.
This just shows what its transfered.
Use AD (or ADSI Edit)/ Exchange or O365 portal to edit the data.


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Jon_AK

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Reply with quote  #7 
Since we migrated to O365, ADSI has been a valuable tool and other than the AD settings, is all I have used to edit user data.  MS hides functionality and had wondered if the metatdata was another one of those.  At any rate, I wish I knew the reason for the system picking on only one client and not the entire network but since MS had me install the upgrade, will never know.  Thanks for all your input....
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wobble_wobble

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Reply with quote  #8 
I was writing a simple reply and it turned into a bit of a rant...

So I'll re-write the simple one here
All of Microsoft Cloud services are likely to change without notifying you. So do your best to prove its not your part that is broken, then escalate to Azure/ O365 support and keep hammering them until it starts to work.







My rant...
I sometimes find it best to think about the following Microsoft products and product groups as beta, and what worked yesterday may well not work today....forget about trusting it tomorrow.
PowerShell against Azure
PowerShell against Office 365
Azure suite
Office 365 suite

I'll put Teams into its own little product group of Beta Beta.

The location of that icon that did the thing, that gave you the answer to the problem that you had. I'm sure at least 2 other people will get this one.

The Microsoft Cloud services break a lot and often, but they have sold so much of it that the failures no longer register on the issues/ faults/ service issues section.

The most unfortunate thing is that not everything on Azure stack/ hyper-V works on Azure, so you have no reference point you can test against/ on.
The most unfortunate thing is that not everything in On Premise Exchange works on Exchange OnLine, so you have no reference point you can test against/ on.

Azure and Office 365 support now use the same script as your ISP - Nope nothing wrong here.
This is then generally followed by your broken thing starts working - but MS did nothing.
Or
They spend 2 weeks saying its not them - telling you that you've deployed it wrong (nope, its deployed longer than your new 2 week old best practice document), that you need a bigger server/ service/ database/ new shiny widget.
Then miraculously, they find an issue and its fixed.

Even on occasions when you know deep down what is broken and how it needs to get fixed.

Generally BPOS support was great, then it got terrible, then it got a bit better, then worse, then amazing and its back to pants again.
Azure support has not really managed to get much beyond underachieving a decent performance level.

Then again, this is just my 2 cents worth



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Jon_AK

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Reply with quote  #9 
I like the rant....  In fact, it made my day.....  I dressed it up into a wall hanging and now is on display above my desk!
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lady_mcse

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Reply with quote  #10 
That rant was far politer than what I've been tempted to write many a time ... (and all too true!)


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wobble_wobble

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Reply with quote  #11 
And if to just join in with my little wander, O365 went "here hold my beer"

When did Skype become part of O365.....
   

    Skype is now in Office.jpg 
Quote:
Originally Posted by lady_mcse
That rant was far politer than what I've been tempted to write many a time ... (and all too true!)




Lady - trust me when I say the 2 and 4 finger salute gets thrown at my monitor more and more often!


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