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DennisMCSE

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So on Friday, started having an issue with a server (Windows Server 2012 R2). Tried to log into the server and couldn't because the keyboard an mouse stopped working. So tried different USB ports on the server. Still nothing. The mouse and keyboard wouldn't even light up. So plugged in a USB drive and the light on the drive didn't come on to show that it was connected to the server.

So figured that I'd reboot the server so that it would refresh the drivers. Use PSShutDown and rebooted the server. As the server was booting up, the keyboard and mouse were working fine and thought, great, I could access all the boot configurations. But as soon as the Windows logo came on screen, the lights on the keyboard and mouse went out and couldn't log into the server again. So tried to do a Remote Desktop to the server and got an error message that the Remote Desktop client wasn't turned on. So using PSExec, ran a few commands to turn on the Remote Desktop client and rebooted. Still couldn't remote to the server and keyboard and mouse stopped working as soon as the Windows logo came up.

So any ideas on how to get the USB ports working again (BIOS say all the USB ports are enabled on the server)? Or does anyone know an addin USB card that will work on a Dell R720 system?

I need to check an application running on the server to change the configuration, but without being able to get onto the server, can't change the configuration or verify that the configuration is correct.

The application running on the server is critical to our manufacturing floor. I know the server is running because the application running on the server has a database and accessing the database is working and the manufacturing floor is running.

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nikolas.e

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Reply with quote  #2 
Driver issue? Can you logon using Safe Mode?
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Reply with quote  #3 
Is iDRAC disabled? If not, I would try that first.

Other than that you can try using a Startech 2 Port USB 3.0 PCI Express Card. Worked for me. You need to use a SATA power connector from the optical drive for that.

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DennisMCSE

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Safe Mode didn't work.

Is this the correct Startech card:

http://www.bestbuy.ca/en-CA/product/startech-startech-com-2-port-pci-express-pcie-superspeed-usb-3-0-card-adapter-with-uasp-lp4-power-pexusb3s25/10433502.aspx?path=ce2a6ff70b0e981156d79f0d24d10b43en02

It says it has an optional SATA power connector. So you had to connect it in order to use it on the server?



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DennisMCSE

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Reply with quote  #5 
Did you need to install drivers for the USB card? Without a working USB, I can't log into the server in order to install drivers.

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donoli

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Reply with quote  #6 
According to the site you posted, the PCI card would come from Mike's Computer Shop.  You might want to contact them first.

Registrant Name: Mike Hughes
Registrant Organization: Mike's Technology Corp
Registrant Street: 1-31550 South Fraser Way
Registrant City: Abbotsford
Registrant State/Province: British Columbia
Registrant Postal Code: V2T 4C6
Registrant Country: CA
Registrant Phone: 6048700262
Registrant Phone Ext:
Registrant Fax: 6048700263
Registrant Fax Ext:
Registrant Email: mike@mikescomputershop.com

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Reply with quote  #7 
Quote:
Originally Posted by DennisMCSE


Is this the correct Startech card:

http://www.bestbuy.ca/en-CA/product/startech-startech-com-2-port-pci-express-pcie-superspeed-usb-3-0-card-adapter-with-uasp-lp4-power-pexusb3s25/10433502.aspx?path=ce2a6ff70b0e981156d79f0d24d10b43en02

It says it has an optional SATA power connector. So you had to connect it in order to use it on the server?




My card was the PEXUSB3S22, so it may be the predecessor of the card you found.

I used the sata power connector from the optical drive.

I would try to get iDRAC working if possible, might be the a quick solution if it works:

http://www.docs.cloudbyte.com/knowledge-base-articles/configuring-idrac-settings-on-dell-poweredge-r720dell-poweredge-r820/

You might need a evalualtion license for iDRAC if you have no Enteprice license


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